Refund Policy

01: Refund Eligibility
If you are not satisfied with our service or product due to non-compliance with the contract, you may apply for a refund.

02: Refund Process
To initiate a refund, please contact us first. Submit a refund request including your reasons and photos of the issues. We aim to respond within 1-2 working days.

03: Conditions for Refunds
Refunds apply if the product does not comply with the contract or is damaged during shipping. Please ensure the product is returned in its original condition or meets any additional refund conditions specified in the contract.

04: Returning Products
Customers should ship the product back to our factory. Once we receive the product, the refund process will begin.

05: Handling Returned Products
If the product is damaged, we will repair it and resell it in the secondary market. We assure clients that all returned products are thoroughly inspected before being resold as second-hand items.

06: Additional Terms
Refunds will be processed to the original payment method and may take 1-5 business days after processing. If you have further questions about the return policy, please contact us.